Discover premium sinks, faucets, showers & accessories crafted for modern luxury homes.
Register Your Fossa Home Warranty
Submit your product details, invoice information and issue proof for smooth warranty support. Warranty approval depends on product category, invoice date, product model, photos/videos and support team verification.
Professional support for verified manufacturing defects.
Keep your order ID, invoice, registered phone number, product name/model and clear photos/videos ready.
Invoice Required
Valid invoice or order proof is required for warranty verification.
Photos / Videos
Clear product photos, issue videos and installation images may be required.
Support Verification
Every case is checked by the support team before final approval.
Manufacturing Defect
Warranty is mainly applicable for verified manufacturing defects only.
Warranty Registration
Fill the form and send your warranty request directly on WhatsApp.
Easy process, clear verification and proper support guidance.
The support team reviews invoice, product model, warranty period, photos/videos, issue type, installation condition, water quality and product category before giving the final solution.
Share Details
Order ID, invoice, registered phone number, product name/model and issue details.
Send Proof
Clear photos/videos, close-up issue video, installation photo and packaging photo where required.
Verification
Team checks if the case is manufacturing defect, usage damage, water issue, pressure issue or installation issue.
Final Solution
Team may guide with troubleshooting, part/product replacement, service center, paid support or rejection.
Warranty coverage depends on product category, model, invoice and purchase channel.
Final warranty approval is subject to Fossa Home support team verification.
| Product Category | Warranty Coverage | Important Note |
|---|---|---|
| Aqua / Premium 304 Kitchen Sink | 25 Years | Applicable on sink bowl/body manufacturing defect. |
| Aqua / Premium 304 Sink Colander | 10 Years | Applicable as per product and invoice verification. |
| Aqua / Premium 304 Sink Accessories | 1 Year | Accessories are covered separately. |
| 304 Handmade Kitchen Sink 1.2 mm | 7 Years | Applicable on sink bowl/body manufacturing defect. |
| Premium Handmade Kitchen Sink / Premium Model | 5 Years | Applicable on verified manufacturing defect. |
| Waterfall / Piano Sink - 304 Model | 7 Years | Accessories covered separately for 1 year. |
| Waterfall / Piano Sink - Premium Model | 5 Years | Accessories covered separately for 1 year. |
| Shower Panel | 1 Year | Proper water pressure is required for best performance. |
| Pull-out / Spring Kitchen Faucet | 1 Year | Blockage/low pressure due to water/site condition is not covered. |
| Hand Shower | 1 Year | Nozzle blockage due to hard/salty water is not covered. |
| Other Accessories / S-Series Accessories | 1 Year | Physical damage, breakage and wear & tear are not covered. |
What is covered and what is not covered?
Warranty is mainly applicable for verified manufacturing defects.
Warranty May Be Approved If
- Product is within warranty period.
- Valid invoice/order proof is available.
- Issue is verified as a manufacturing defect.
- Sink bowl/body or factory joint has manufacturing issue.
- Internal leakage is confirmed from manufacturing point.
- Support team confirms the issue after checking photos/videos.
Warranty Will Not Be Approved If
- Product is physically damaged after delivery.
- Damage is caused by heavy pressure, impact or misuse.
- Scratches, dents, holes, cracks or bends happen after use.
- Color/finish is damaged due to acid, chemical, bleach or abrasive cleaner.
- Rust/stain/blockage is caused by hard water, salty water or mineral deposits.
- Issue is caused by wrong installation, plumber error or low water pressure.
Common warranty conditions customers should know.
Hard / Salty Water
Hard water, salty water, mineral scaling, rust marks, stains and blockage due to local water quality are not manufacturing defects.
Low Water Pressure
Low water flow due to site plumbing, tank pressure, blocked line or pressure motor requirement is not a product manufacturing defect.
Chemical Damage
Acid, bleach, thinner, harsh cleaner, steel wool, rough pad or abrasive cleaning can damage finish/color and is not covered.
Installation Issue
Wrong installation, plumber handling, drilling, cutting, welding, modification or no proper support is not covered.
No On-site Technician
Fossa Home does not provide on-site technician or plumber visits. Support is provided through call, WhatsApp, photos and videos.
Part / Product Replacement
Part or product replacement is considered only after verification. Customer may need to send product/part to service center if required.
Detailed rules by product category.
Kitchen Sink Warranty Rule
Kitchen sink warranty is mainly applicable for sink bowl/body manufacturing defects. Covered cases may include factory joint opening, collar/welding/backing point leakage and manufacturing leakage from bowl/body. Not covered: bottom crack due to heavy load, pressure damage, dents, holes, scratches, chemical damage, hard/salty water stains, wrong installation or physical damage after delivery.
Waterfall / Piano Sink Warranty Rule
Waterfall/Piano sink warranty depends on product model: 304 model generally follows 7-year sink warranty, premium model follows 5-year sink warranty, and accessories are usually covered for 1 year. Not covered: force damage, low pressure, nozzle blockage, chemical finish damage, scratches, dents or wrong installation.
Faucet / Sink Mixer / Pull-out Faucet Rule
Warranty may be considered for verified internal manufacturing defects. Not covered: low water pressure, hard/salty water blockage, aerator/nozzle blockage, broken handle due to force, hose damage due to pulling, chemical finish damage or wrong installation.
Shower Panel Warranty Rule
Shower panels require proper water pressure. A pressure pump/motor may be required as advised by a local plumber. Covered: verified internal manufacturing defect, factory joint leakage or control/diverter manufacturing issue. Not covered: low pressure, jet blockage, rusting due to water quality, installation damage or chemical damage.
Hand Shower & Accessories Rule
Hand shower and accessories are covered only for verified manufacturing defects within warranty period. Not covered: nozzle blockage, low flow due to pressure, breakage due to fall/force, hose damage due to pulling, color damage due to chemicals or normal wear and tear.
Service Center & Technician Policy
Fossa Home does not provide on-site technician or plumber visits. Installation and fitting must be handled by the customer through a local professional plumber. Support is provided through call, WhatsApp, photos and videos. Courier/shipping charges may apply depending on case and location.
Check Warranty Claim Status
Share your Order ID, Warranty ID or registered phone number with our support team. Every claim is marked as approved or rejected with reason after verification.
Please keep these details ready before contacting support.
These details help the team verify your case faster and guide you with the next step.
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