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Get 5% Off on Your First Purchase! Use Code - SAVE5%

Get 5% Off on Your First Purchase! Use Code - SAVE5%

Get 5% Off on Your First Purchase! Use Code - SAVE5%

Get 5% Off on Your First Purchase! Use Code - SAVE5%

Get 5% Off on Your First Purchase! Use Code - SAVE5%

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Customer Service - 011-69268726

Luxury Meets Durability – 100% Made in India

Refund policy

Skip to start a return

Our Promise

Every Fossa product is designed to last. In the rare event something goes wrong, our easy refund or replacement promise ensures you’re always protected.

Eligibility at a Glance

Damaged or Defective

Eligible for refund/replacement within 7 days of delivery.

Wrong Product Delivered

Eligible for refund/replacement within 7 days.

Installation Issues (Manufacturing)

Replacement within 10 days post-installation.

Used/Misused Items

Not eligible. Keep packaging & accessories intact.

How Refunds Work

1) Submit Request

WhatsApp or Email with order ID and issue photos.
2) Verification

Team reviews within 24–48 hours.
3) Pickup Arranged

Courier scheduled; pack safely.
4) Refund Issued

Processed 3–5 business days post inspection.

Modes & Timelines

Credit/Debit Card

3–5 business days

UPI / Wallet

24–48 hours

Bank Transfer (NEFT/IMPS)

5–7 business days

Non‑Refundable Items

Custom or made-to-order items.
Installed products unless defect reported within 10 days.
Damage after delivery due to misuse, improper installation, or wear and tear.
Items without original packaging, manuals, or accessories.

Start a Return

Submit a request. We’ll review and guide you through pickup or replacement.

Need help deciding what’s eligible?

Chat with our team during business hours.

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ISO Certified

Make in India

Secure Payments

7‑Year Warranty