Customer care
Contact Fossa Home
Send us a message and it is registered with the Fossa Home Support Team. An Enquiry Reference ID is shown when you submit.
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How can we help?
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Photos, invoices and documents are shared after you submit. Files cannot be attached on this form. If they are needed, our team may request them on WhatsApp or email, so please quote your Enquiry Reference ID.
Before you contact us
Keep these details ready
- Order ID or invoiceNeeded for order, warranty, complaint, replacement and service-related support.
- Photos and videosFor product issues, clear photos and a short video showing the exact problem.
- Product detailsProduct name, size, model, colour and where you bought it.
- Location detailsCity, state and pincode help with delivery, service, dealer and plumber-related guidance.
- Verification firstRefund, replacement, warranty or complaint approval, discounts, dealership approval and job selection are not automatic. Every case depends on verification and company policy.
- Support hoursMonday to Saturday, 10:00 AM to 7:00 PM IST.
