Discover premium sinks, faucets, showers & accessories crafted for modern luxury homes.
Frequently Asked Questions
Find answers to common questions about orders, shipping, warranty, returns, and support.
What warranty do Fossa Home products come with?
Warranty depends on the product category. Kitchen sinks may come with up to 5–10 years warranty, kitchen faucets around 3 years, small accessories around 1 year, and select premium products up to 7 years. Please check the individual product page for exact warranty details.
How long does delivery take?
Standard delivery across India usually takes 3–7 business days. Delivery timelines may vary based on location and product availability.
What shipping options are available?
Fossa Home generally offers standard shipping, and expedited shipping may be available in select locations. Shipping charges and delivery details are shown during checkout.
What is the return and exchange policy?
Unused products can generally be returned or exchanged within 7 days of delivery, provided they are in original packaging. Replacements may also be available for damaged, defective, or incorrect products.
How can I place an order?
You can browse products on the website, add your selected items to the cart, proceed to checkout, and complete the payment process. Cash on Delivery may be available for selected locations.
What payment methods are accepted?
Fossa Home typically accepts UPI, credit cards, debit cards, net banking, and Cash on Delivery in eligible areas.
Do you offer bulk or B2B orders?
Yes, bulk and B2B orders are available. Dealer pricing, distributor support, and project-based solutions may be offered for builders, retailers, and businesses.
Are Fossa Home products hard-water resistant?
Many Fossa Home products are designed with durable finishes intended to resist corrosion and hard-water effects under normal daily use.
Are installation guides available?
Yes, installation guides are generally provided with many products. Support resources and video guidance may also be available for selected items.
How can I contact customer support?
You can contact Fossa Home through phone, email, or WhatsApp for product help, order assistance, warranty support, and replacements.
Where can I see Fossa products offline?
Fossa Home mentions a Delhi showroom and partner outlets in India. You can contact the support team to check the nearest available location.
Do you ship internationally?
Fossa Home mainly ships across India. For international bulk or special orders, you may contact the support team directly for assistance.
