Discover premium sinks, faucets, showers & accessories crafted for modern luxury homes.
Hassle‑Free Refunds & Replacements
We stand by the quality of every Fossa product. If it doesn’t meet your expectations, we’ll make it right.
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Our Promise
Every Fossa product is designed to last. In the rare event something goes wrong, our easy refund or replacement promise ensures you’re always protected.
Eligibility at a Glance
Damaged or Defective
Eligible for refund/replacement within 7 days of delivery.
Wrong Product Delivered
Eligible for refund/replacement within 7 days.
Installation Issues (Manufacturing)
Replacement within 10 days post-installation.
Used/Misused Items
Not eligible. Keep packaging & accessories intact.
How Refunds Work
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1) Submit Request
WhatsApp or Email with order ID and issue photos.
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2) Verification
Team reviews within 24–48 hours.
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3) Pickup Arranged
Courier scheduled; pack safely.
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4) Refund Issued
Processed 3–5 business days post inspection.
Modes & Timelines
Credit/Debit Card
3–5 business days
UPI / Wallet
24–48 hours
Bank Transfer (NEFT/IMPS)
5–7 business days
Non‑Refundable Items
- Custom or made-to-order items.
- Installed products unless defect reported within 10 days.
- Damage after delivery due to misuse, improper installation, or wear and tear.
- Items without original packaging, manuals, or accessories.
Start a Return
Submit a request. We’ll review and guide you through pickup or replacement.
Need help deciding what’s eligible?
Chat with our team during business hours.
