Fossa Home follows an Exchange Only Policy. We do not provide monetary refunds.

We are committed to ensuring a smooth and worry-free shopping experience for all our customers. To support this, Fossa Home offers a 30-Day Simple Returns and Exchange Policy. Please review the detailed terms carefully before placing your order.

Refund Policy

We do not offer money refunds. Only exchanges that qualify with all the points mentioned within this policy will be processed.

• Only exchange is available for eligible damaged or defective products.
• Valid unboxing video proof is mandatory.
• If product is received damaged or defective and approved, Fossa will cover two-way shipping costs.
• All requests are subject to verification and approval by our quality team.

Return Window

• 30-day return and exchange window from the date of delivery.
• Returns are accepted only for damaged or defective products.
• Valid proof must be shared within 7 days of delivery.
• Proof should be emailed to: support@fossahome.com

Exchange Policy

• Exchange is permitted for the same product.
• Exchange for a different product of equal value is allowed.
• Upgrade to a higher-value product is allowed by paying the balance amount.
• Replacement is dispatched after pickup and inspection of returned product.

Warranty & Future Replacement

• If any part becomes faulty or stops working in the future, the part can be replaced if available.
• Shipping charges for such future replacements will be borne by the customer.
• Products damaged due to misuse, improper installation, or physical damage are not covered under warranty.
• Any damage to the product does not qualify for warranty replacement.

Fitting & Compatibility

Returns or exchanges will not be accepted for fitting-related concerns. All product dimensions, specifications, and measurements are clearly mentioned on our website. Customers are requested to verify compatibility before placing their order.

How to Request an Exchange

1. Record a complete unboxing video while opening the package.
2. Take clear photos/videos showing the issue.
3. Email your Order ID and proof to support@fossahome.com
4. Our team will verify within 24–48 hours.
5. If approved, pickup and replacement will be arranged.

Frequently Asked Questions

Do you provide refunds?

No, we only offer exchanges for eligible damaged or defective products.

How many days do I have to report damage?

Damage must be reported within 7 days of delivery along with valid proof.

Is an unboxing video compulsory?

Yes, a complete unboxing video is mandatory to verify damage claims.

Who pays shipping for defective products?

If the product is confirmed defective after verification, Fossa Home will cover the shipping charges.

Who pays shipping for future replacement parts?

For replacements required in the future due to part failure, shipping charges must be paid by the customer.

Need Assistance?

Email: support@fossahome.com

WhatsApp: +91 9811321235

Support Hours: Mon–Sat • 10AM – 7PM