Fossa Home follows an Exchange Only Policy. We do not provide monetary refunds.

We are committed to ensuring a smooth and worry-free shopping experience for all our customers. To support this, Fossa Home offers a 10-Day Return & Exchange Policy. Please review the detailed terms carefully before placing your order.

Refund Policy

We do not offer money refunds. Only exchanges that qualify with all the points mentioned within this policy will be processed.

• Exchange or replacement is available only for eligible claims: damaged product, manufacturing defect, incorrect product delivered, or missing product or approved missing parts.
• A complete unboxing video, clear photographs and order details are mandatory for every claim.
• For approved damaged, defective or incorrect product claims, Fossa Home bears the return and replacement shipping costs.
• All requests are subject to verification and approval by our quality team. A refund is not a customer entitlement under this policy and may be considered only if separately approved by Fossa Bath & Kitchen under exceptional circumstances.

Return Window

• 10 calendar days from the date of delivery is the official return and exchange window.
• Returns are accepted only for damaged, defective, incorrect or missing products. Change-of-mind returns are not accepted.
• Complete proof must be shared within the same 10-day period.
• Proof should be emailed to: support@fossahome.com

Exchange Policy

• Exchange is permitted for the same product.
• Exchange for a different product of equal value is allowed.
• Upgrade to a higher-value product is allowed by paying the balance amount.
• Replacement is dispatched after pickup and inspection of the returned product. If the same product is unavailable, an equivalent replacement or an approved business resolution will be offered.

Warranty & Future Replacement

• If any part becomes faulty or stops working in the future, the part can be replaced if available.
• Shipping charges for such future replacements will be borne by the customer.
• Products damaged due to misuse, improper installation, or physical damage are not covered under warranty.
• Warranty claims are handled separately from the 10-day return and exchange process.

Fitting & Compatibility

Returns or exchanges will not be accepted for fitting-related concerns. All product dimensions, specifications, and measurements are clearly mentioned on our website. Customers are requested to verify compatibility before placing their order.

How to Request an Exchange

1. Record a complete unboxing video while opening the package.
2. Take clear photos/videos showing the issue.
3. Email your Order ID and proof to support@fossahome.com
4. Our team will verify within 24–48 hours. Approved cases are resolved within 10 business days after verification.
5. If approved, pickup and replacement will be arranged.

Frequently Asked Questions

Do you provide refunds?

No. We provide exchange or replacement for eligible damaged, defective, incorrect or missing products. Refunds are not a general entitlement.

How many days do I have to report damage?

Damage must be reported within 10 days of delivery along with complete proof.

Is an unboxing video compulsory?

Yes. A complete unboxing video is mandatory to verify every damage or defect claim.

Who pays shipping for defective products?

If the product is confirmed defective after verification, Fossa Home will cover the shipping charges.

Who pays shipping for future replacement parts?

For replacements required in the future due to part failure, shipping charges must be paid by the customer.

Need Assistance?

Email: support@fossahome.com

Phone: 011-69268726

WhatsApp: +91 98113 21235

Support Hours: Mon–Sat • 10AM – 7PM

This policy is issued by Fossa Bath & Kitchen (Fossa Home).