At Fossa Bath & Kitchen, we are dedicated to ensuring that you are delighted with your purchase. If you are not entirely satisfied, we offer a detailed return and exchange process to assist you. Please review our policy below:

1. Returns and Exchanges:

We accept returns and exchanges under the following conditions to ensure a smooth process:

2. Eligibility:

  • Timeframe: Returns and exchanges must be initiated within 7 days from the date of delivery.
  • Condition: Items must be unused, in original condition, and in original packaging. Any signs of use or damage will disqualify the item from being eligible for return or exchange.
3. Return Process:

To ensure your return or exchange is processed efficiently, please follow these steps:
  1. Request Return Authorization: Contact our customer support team at support@fossahome.com or call 011-69268726 to request a Return Authorization Number (RAN). Provide your order number and reason for the return or exchange.
  2. Receive Instructions: Our team will provide you with detailed instructions on how to return the item, including the shipping address.
  3. Prepare Your Return: Securely package the item with its original packaging and include a copy of your order confirmation or packing slip inside the package. Ensure the item is in its original condition.
  4. Ship the Item: Send the package to the address provided using a trackable shipping service. Retain your shipping receipt for reference.
4. Refunds:

  • Inspection and Approval: Upon receiving your return, we will inspect the item to confirm it meets our return criteria. We will notify you via email about the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed within 2 business days and credited to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to reflect in your account.
5. Exchanges:
  • Initiate Exchange: If you wish to exchange an item, follow the return process to return the original item. Once your return is processed, you can place a new order for the desired item. Exchanges are subject to availability.
6. Return Shipping Costs:
  • Customer Responsibility: Customers are responsible for all return and forwarding shipping costs and all re-stock charges. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return is received by us. We are not liable for items lost or damaged during return shipping.
7. Damaged or Defective Items:

  • Immediate Action Required: If you receive a damaged or defective item, contact our customer support team immediately at support@fossahome.com or call 011-69268726. We will provide instructions for returning the item or arranging a replacement at no additional cost to you.
8. Non-Returnable Items:
  • Exceptions: Certain items are non-returnable, including but not limited to custom orders, clearance items, or products marked as final sale. Always check the product description for return eligibility before purchasing.
9. Policy Changes:
  • Updates: Fossa Bath & Kitchen reserves the right to modify or update this return policy at any time. Changes will be communicated through our website and via email to affected customers. Please review our policy periodically for any updates.
10. Contact Us:
  • For any questions or concerns regarding this policy or your return, please contact our customer support team at support@fossahome.com or call 011-69268726. We are here to assist you and ensure your experience with us is positive.

    Note: This policy is a general template and should be adjusted to fit your specific business needs. Consult with legal professionals to ensure compliance with local laws and regulations.