Discover premium sinks, faucets, showers & accessories crafted for modern luxury homes.
Returns made simple
If something isn’t right, we’ll help you fix it fast. Start a return, request an exchange, or check status in minutes.
Eligibility at a glance
Damaged/Defective
Report within 7 days of delivery.
Wrong Item
Eligible for exchange/refund.
Missing Parts
Replacement parts shipped.
Change of Mind
Unopened only; courier fee may apply.
What’s not eligible
- Installed or used products unless manufacturing defect within 10 days
- Custom orders and clearance sale items
- Damage due to improper handling after delivery
- Missing original packaging or accessories
1) Submit
WhatsApp or email with order ID and photos.
2) Verify
Team reviews within 24–48 hours.
3) Pick‑up
Schedule courier; pack safely.
4) Resolve
Refund or exchange in 3–5 business days.
Exchange vs Refund
Exchange
Fastest resolution when stock is available. New item ships after pickup is scheduled.
Refund
Processed to original payment mode within 3–5 business days post‑inspection.
Packaging checklist
- Product in original condition
- All accessories and manuals
- Invoice copy inside the box
- Secure cushioning for fragile parts
FAQs
Can I refuse delivery if the box is damaged?▾
Yes. Note the damage with the carrier and contact us so we can prioritize your case.
Do you offer pickup for returns?▾
Yes for most pincodes. Where unavailable, we reimburse standard drop‑off charges.
When will I get my refund?▾
Within 3–5 business days after the returned item passes quality inspection.
Check return status
