Discover premium sinks, faucets, showers & accessories crafted for modern luxury homes.
Register Your Product Complaint
Facing an issue with your Fossa Home product or order? Submit your complaint details, order information and issue proof so our support team can verify your case and guide you with the next step.
Quick complaint support for product and order-related issues.
Keep your Order ID, invoice, registered phone number, product name/model, photos/videos and short issue description ready.
Order Proof
Order ID, invoice number or purchase proof is required to verify your complaint.
Photos / Videos
Clear photos and short videos help our team understand the issue faster.
Case Review
Every complaint is checked by the support team before final resolution.
Next Step
Team may suggest troubleshooting, part support, replacement, service or other guidance.
Complaint Registration
Fill the form and send your complaint request directly on WhatsApp.
Simple complaint registration with proper verification.
Our support team checks order proof, product model, complaint type, photos/videos, installation condition, courier condition and product usage before sharing the next step.
Submit Details
Share name, phone number, order ID, product name, complaint type and issue details.
Send Proof
Attach clear photos/videos on WhatsApp after the complaint message opens.
Team Review
Support team checks if the issue is product defect, delivery damage, installation issue or usage issue.
Resolution
Team may guide with troubleshooting, part support, replacement, service guidance or case rejection with reason.
Which issues can be submitted from this page?
Select the correct complaint type so our support team can verify your case faster.
Leakage / Defect
Leakage, internal manufacturing defect, joint issue or product functioning issue.
Missing / Wrong Item
Missing accessories, wrong product received or mismatch with ordered item.
Delivery Damage
Dented, damaged or broken product received during courier delivery.
Installation Issue
Fitment, plumber handling, wrong installation or water pressure related complaint.
Finish / Color Issue
Color, coating, stain, rust mark or finish issue after verification.
Order Related
Order status, invoice, return, replacement or support follow-up related issue.
Keep these details ready before raising a complaint.
Correct proof helps the support team understand and verify the complaint quickly.
Check Complaint Status
Share your Order ID, Complaint ID or registered phone number with our support team. The team will check your complaint and share the latest update after verification.
Complaint review conditions customers should know.
Verification Required
Every complaint is reviewed using order proof, photos/videos, product condition and issue type.
No Auto Approval
Refund, replacement, pickup or service approval is not automatic and depends on support team review.
Manual File Sharing
After WhatsApp opens, customer must manually attach invoice, photos, videos or packaging proof.
Installation Issues
Wrong installation, plumber error, low water pressure or site condition issues may not be product defects.
Water Quality Issues
Hard/salty water stains, mineral deposits or blockage due to local water quality require separate review.
Support Channels
Support is provided through WhatsApp, call, photos and videos. On-site technician visit is not guaranteed.
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