Discover premium sinks, faucets, showers & accessories crafted for modern luxury homes.
Change of plans? We’ve got you.
Cancel or modify your order with clarity. See what’s eligible, any fees, and how refunds are processed.
Cancellation windows
Before Dispatch Recommended
100% refund to original payment method. COD orders simply voided.
After Dispatch
Cancellation converts to a return. Refusal on delivery or pickup post‑delivery; refund after item is received back.
Custom / Made‑to‑Order
May not be cancellable after production starts. We’ll advise case‑by‑case.
Fees & timelines
| Stage | Fee | Refund timeline |
|---|---|---|
| Before dispatch | ₹0 | 3–5 business days |
| After dispatch (return) | Pickup fee waived for serviceable pincodes | 3–5 days post inspection |
| Custom orders | Case‑based | We will confirm |
1) Request
Submit order ID with reason.
2) Verify
We check dispatch status & eligibility.
3) Confirm
You’ll receive confirmation and refund mode.
4) Refund
Processed within the stated timelines.
Modifying instead of cancelling
Change address
If not yet dispatched, we can update your address instantly.
Change item or quantity
Possible before dispatch; price difference may apply.
FAQs
How do I know if my order is dispatched?▾
Check your email/SMS for a tracking link. If not received, message us on WhatsApp and we’ll confirm.
Can I refuse delivery to cancel?▾
Yes, this triggers a return. Refund is processed after the item reaches our facility and clears inspection.
What if I paid by COD?▾
Pre‑dispatch cancellations simply void the order. For post‑dispatch refusals, no payment is collected.
