Calm bathroom with a brushed gold basin, wall mixer and rainfall shower — **Every case is reviewed**Complaint Reference ID on submit

Customer care

Register a Complaint

Tell us what is wrong with your Fossa product or order. You will see a Complaint Reference ID as soon as you submit, and our support team reviews every case.

You can report leakage, finish or colour changes, installation problems, delivery damage, missing parts, wrong items and order issues.

Registering a new product? Check complaint status

Step 1

What issue are you facing?

Choose the closest match. It sets the complaint type in the form below, and you can change it at any time.

Step 2

Complaint details

Fields marked * are required. It takes about three minutes.

Issue selected:

Full Name *

Registered Phone / WhatsApp *

Email Address

Order ID / Invoice No. *

Purchase Channel *

Product Category *

Product Name / Model / SKU *

Complaint Type *

Preferred Support *

Issue Date

Address / City / Pincode

Complaint Details *

Invoice / Photos / Videos

Upload proof optional: Browse file

Files selected here are not uploaded with this form. After registration, our support team may request the invoice, photographs or videos through WhatsApp or email.

Photos, videos and invoice are shared after you submit. Files cannot be attached on this form. Our support team will request them on WhatsApp or email, so please quote your Complaint Reference ID.

Keep these ready

Order ID or invoice number
Registered phone number
Product name or model
Clear photos and a short video of the issue
Packaging photosFor delivery damage
Installation photoFor installation or leakage issues

What happens next

Submit your complaintA Complaint Reference ID appears on screen straight away.
Fossa team reviews the detailsOrder proof, product, issue type, photos and videos are checked.
We follow upThe team contacts you if more information is needed, and confirms the outcome after verification.

Discover Fossa

Genuine Fossa spares and fittings

Accessories and fittings from the Fossa range.

Track a complaint

Check complaint status

Enter your Complaint Reference ID, Order ID or registered phone number.

Good to know

Before you submit

Verification firstEvery complaint is reviewed using order proof, photos, videos, product condition and issue type. Refund, replacement, pickup or service approval is not automatic.
Installation and pressureWrong installation, plumber error, low water pressure or site conditions may not be product defects.
Water qualityHard or salty water stains, mineral deposits or blockage due to local water quality need separate review.
How we support youSupport is given through WhatsApp, call, photos and videos. An on-site technician visit is not guaranteed.
Order questionsDelivery status, tracking and order help are on our Customer Support page.
Warranty coverageCoverage by product is listed on the Warranty Registration page.