Frequently Asked Questions

General Questions

 

1. What is Fossa?

Fossa is a leading brand specializing in innovative and high-quality bath and kitchen products. From faucets to sinks, we are dedicated to combining functionality and aesthetics to enhance your daily experiences.

2. Where is Fossa located?

Our headquarters are located in [Delhi, India]. You can explore our products online, and we ship to various locations globally.

3. What materials are used in Fossa products?

Fossa products are crafted using premium materials and 304 grades such as stainless steel, brass, and high-grade polymers. Our commitment is to deliver durable and stylish solutions.

4. How can I place an order?

Ordering from Fossa is easy! Simply browse our online catalog, add your desired products to the cart, and follow the checkout process. For any assistance, you can contact our customer support.

5.What are the shipping options?

We offer various shipping options depending on your location. Standard and expedited shipping are available. Shipping details and costs are provided during the checkout process.

6.What is Fossa's return policy?

If you are not satisfied with your purchase, you can return it within 7 days of receipt. Please refer to our Returns & Exchanges policy for detailed instructions.

7.Do Fossa products come with a warranty?

Yes, Fossa offers a 5 -year warranty on kitchen sinks and 3-year warranty on kitchen faucets and 1-year all kitchen sink small accessories . This warranty covers defects in materials and workmanship. For warranty claims,

8. How can I contact Fossa customer support?

our customer support number is 011-69268726 and our email: fossabath@gmail.com. We are here to assist you with any inquiries or concerns.

9. Are there installation guides for Fossa products?

Yes, we provide detailed installation guides with each product. You can also find helpful resources on our website, including video tutorials.

10. Does Fossa offer bulk purchasing options?

Certainly! We provide special arrangements for bulk purchases. For inquiries related to bulk orders, please contact our corporate sales team.

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