1. Cancellation by Customer:
Customers can request order cancellations by contacting our customer support team at email@example.com or 011-69268726. The cancellation request should include the following information:
- Customer name
- Order number
- Date of the order
- Reason for cancellation
2. Cancellation by Fossa Bath & Kitchen
We reserve the right to cancel an order under the following circumstances:
- Unavailability of products
- Inaccurate or incomplete order information
- Suspected fraudulent activities
- Failure to meet payment requirements
If we cancel an order, we will notify the customer via the contact information provided during order placement.
Refunds for canceled orders will be processed as follows:
- If the order is canceled within the allowed cancellation window, a full refund will be issued to the original payment method.
- If a cancellation fee applies, the refund amount will be the order total minus the cancellation fee.
- Refunds will be processed within 2 business days from the date of cancellation confirmation.
4. Modifications to the Cancellation Policy:
Fossa Bath & Kitchen reserves the right to update or modify this cancellation policy at any time. Customers will be notified of any changes through our website or by email.
For any questions or concerns related to this policy, please contact our customer support team at Support@fossahome.com or 011-69268726
Note: This cancellation policy is a general template and should be customized to meet your company's specific needs and requirements. It's advisable to consult with legal professionals or experts in your jurisdiction to ensure compliance with local laws and regulations.