X![image]()
Currency
Luxury Meets Durability – 100% Made in India
Trust • Transparency • Assurance
Everything you need to know about using our website, how we protect your data, shipping timelines, returns & refunds, and warranty coverage.
By accessing or using Fossa Home’s website, you agree to these terms.
Provide accurate information, do not attempt unauthorized access, and use the site for lawful purposes only.
Product visuals and specifications are for guidance. Minor variations may occur due to screen or manufacturing differences.
Logos, designs, media and product content belong to Fossa Home. Reuse or reproduction requires prior written consent.
Prices may change without notice. Orders are accepted subject to availability and successful payment authorization.
We are not liable for indirect, incidental, or consequential damages arising from site usage.
We may update these terms periodically. Continued use of the website constitutes acceptance of updated terms.
We respect your privacy and collect only what we need to serve you better.
Name, contact details, addresses, order information, device and usage data for analytics.
Processing orders, support, personalization, transactional notifications, and consent-based marketing.
We do not sell your data. Limited sharing with logistics and payment partners to fulfill services.
Encryption in transit, secure payment gateways, role-based access to internal systems.
Used to improve site functionality, remember preferences, and for analytics. You can manage cookies in your browser.
You can request access, correction, or deletion of your personal data by contacting support.
Pan-India delivery with reliable partners.
Orders are dispatched within 24–48 business hours after confirmation.
Typical delivery is 3–7 working days depending on pin-code and courier serviceability.
Tracking details are shared via email/WhatsApp once the order ships.
Shipping fees and COD availability may vary by pin-code and order value.
Refuse visibly damaged packages or report within 48 hours with photos/video for quick resolution.
Weather or operational delays may occur; we will keep you informed proactively.
Easy, transparent returns for a worry-free purchase.
Return within 7 days of delivery for unused items in original packaging.
Share order ID and reason via WhatsApp or email to begin the process.
Include all accessories, manuals, and invoice. Inspection is required before approval.
Processed to the original payment method within 5–7 business days after QC.
Customized, installed, or clearance items are not eligible for return unless defective.
We offer guidance on repacking and pickup scheduling where applicable.
Assured quality with long-term support.
Sinks up to 7 years, faucets up to 5 years, accessories up to 2 years under normal residential use.
Manufacturing defects such as rust, peeling, or finish failure, subject to proper use and care.
Improper installation, misuse, abrasive cleaners, physical damage, or chemical corrosion.
Share invoice, photos/videos, and a brief description on WhatsApp or email for quick review.
Repair, replacement, or credit at Fossa’s discretion based on assessment.
Use mild soap and soft cloth; avoid abrasive pads and harsh chemicals to extend product life.
Registered Office
Fossa Bath & Kitchen Pvt. Ltd.
New Delhi, India — 110042
Thanks for subscribing!
This email has been registered!
