Cancellation Policy

Change of plans? We’ve got you.

Cancel or modify your order with clarity. See what’s eligible, any fees, and how refunds are processed.

Request Cancellation → When can I cancel?
Free cancel
Before dispatch
After dispatch
Return flow
Refund
3–5d
Timelines depend on payment method and carrier cut‑offs.

Cancellation windows

Before Dispatch Recommended

100% refund to original payment method. COD orders simply voided.

After Dispatch

Cancellation converts to a return. Refusal on delivery or pickup post‑delivery; refund after item is received back.

Custom / Made‑to‑Order

May not be cancellable after production starts. We’ll advise case‑by‑case.

Fees & timelines

Stage Fee Refund timeline
Before dispatch ₹0 3–5 business days
After dispatch (return) Pickup fee waived for serviceable pincodes 3–5 days post inspection
Custom orders Case‑based We will confirm

1) Request

Submit order ID with reason.

2) Verify

We check dispatch status & eligibility.

3) Confirm

You’ll receive confirmation and refund mode.

4) Refund

Processed within the stated timelines.

Modifying instead of cancelling

Change address

If not yet dispatched, we can update your address instantly.

Change item or quantity

Possible before dispatch; price difference may apply.

FAQs

How do I know if my order is dispatched?▾

Check your email/SMS for a tracking link. If not received, message us on WhatsApp and we’ll confirm.

Can I refuse delivery to cancel?▾

Yes, this triggers a return. Refund is processed after the item reaches our facility and clears inspection.

What if I paid by COD?▾

Pre‑dispatch cancellations simply void the order. For post‑dispatch refusals, no payment is collected.