Fossa Home (FOSSA BATH & KITCHEN) respects your right to control your own personal data. This page explains how to ask us to delete the information we hold about you, including information we receive when you message us on Facebook Messenger or Instagram.

What information may be stored

When you send a message to the official Fossa Home Facebook Page or Instagram account, our customer-service system may store:

• the conversation identifier that Facebook or Instagram gives us for your account (a numeric ID);
• your public handle or display name, where Meta provides it;
• the text of the messages you send to Fossa Home;
• the message and event identifiers issued by Meta for those messages;
• the date and time of each message;
• a link to an existing Fossa Home customer record, only where our staff have made that link explicitly.

Fossa Home does not receive your Facebook or Instagram password, your friend or follower list, or any other private account credentials.

How to request deletion

Send an email to support@fossahome.com (or fossabath@gmail.com) using the subject line Data Deletion Request.

Please tell us which Facebook or Instagram account you used to contact Fossa Home – for example your Instagram handle or the name shown on your Facebook profile – so that we can find the correct conversation. If your request also relates to a store account or an order, please include that email address or order number as well.

You can also write to us at FOSSA BATH & KITCHEN, Khasra No. 11/25, Ambey Garden, Libaspur, G.T. Karnal Road, Delhi 110042 (back side Indian Oil petrol pump), New Delhi, Delhi, India.

What happens after a request

• We acknowledge your request and verify that it comes from the account holder or from someone authorised to act for them.
• We locate the social conversation data and any linked customer-service records that relate to you.
• We delete that data, or anonymise it where deletion is not possible because of the records described below.
• We confirm the outcome to you using the contact details you used to make the request.
• We aim to process verified deletion requests within 30 days, in line with the timescale published on our Account Deletion page.

Records that may need to be retained

We may need to keep some records even after a deletion request, and we keep only what is necessary. This can include:

• records of completed transactions, including invoices and tax records;
• warranty and product registration records for products still covered by a warranty;
• records needed to prevent fraud, to protect the security of our systems, or to establish, exercise or defend legal claims;
• any other records that we are required by law to retain.

Where records are retained for these reasons, we limit their use to those purposes.

Contact

Email: support@fossahome.com or fossabath@gmail.com
Phone: 011-69268726
WhatsApp: +91 98113 21235
Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

For more detail on how Fossa Home handles personal information, please see our Privacy Policy. To delete a Fossa Home store account, see Account Deletion.